Before publishing: the cancellation window, deposit rules, payment terms and insurance wording below are drafts. Confirm each one with the company and have them checked before this page goes live, then delete this box.
These terms apply to cleaning services provided by IB-CREST LTD, trading as IB-CREST Cleaning Services ("we", "us"), to you. By confirming a booking you accept them.
1. Quotes and prices
- Deep cleaning and end of tenancy cleaning are priced by number of bedrooms, as published on our website. Standard cleaning is charged at £50 for the first two hours and £22 for each hour after.
- Quotes are based on the information you give us about the property, its size and its condition.
- A quote is valid for 30 days unless we say otherwise.
- If the property differs significantly from what was described, we will tell you before starting and agree a revised price with you. We will not add charges after the work is done without agreeing them first.
2. Bookings
- A booking is confirmed once we have agreed a date, time and price with you in writing, by WhatsApp, by email or over the phone.
- You are responsible for providing access to the property at the agreed time, including keys, codes or someone to let us in.
- If we cannot get in and the visit is wasted, a charge of
[CONFIRM]may apply.
3. Cancellations and changes
- You can cancel or reschedule free of charge with at least
[CONFIRM: e.g. 24 hours]notice. - Cancellations inside that window may be charged at
[CONFIRM]. - If we need to cancel or move your booking, we will tell you as soon as we can and offer the earliest alternative slot. Any deposit paid will be refunded in full if we cannot rearrange.
4. Payment
- Payment is due
[CONFIRM: on completion / within X days of invoice]. - Prices are published on our website and quoted before booking. We are not VAT registered, so the price quoted is the price payable.
- Accepted payment methods:
[CONFIRM]. - A deposit of 10% of the quoted price is required to secure your booking date. The balance is payable as set out below.
- The deposit is
[CONFIRM: refundable / non-refundable]if you cancel within the notice period in section 3.
5. Our work
- We bring our own professional cleaning materials and equipment unless agreed otherwise.
- Every job is worked through against a room-by-room list and checked before we leave.
- Some results cannot be guaranteed — for example ingrained stains, damaged or worn surfaces, and limescale that has caused permanent marking. We will tell you if we think this applies.
6. If something is wrong
- Tell us within 24 hours of the clean and we will return and put it right at no extra cost.
- We ask for the opportunity to re-clean before any refund is considered.
- Claims for damage should be reported within 24 hours so we can investigate while the facts are fresh.
7. Liability and insurance
- We hold
[CONFIRM: public liability insurance and cover amount]. - We are responsible for loss or damage caused by our negligence. We are not liable for pre-existing damage, wear and tear, or items that were already faulty.
- Please secure or remove valuables, cash and fragile items before we attend.
- Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot be limited by law.
8. Access, safety and staff
- Please tell us in advance about pets, alarms, parking restrictions, or anything on site that could affect safety.
- We may decline or stop work where a property is unsafe or where our staff are treated abusively.
- You agree not to employ our cleaners directly for a period of
[CONFIRM: e.g. 12 months]after their last visit through us.
9. Your right to cancel as a consumer
If you are a consumer and booked away from our premises, you normally have 14 days to change your mind. If you ask us to start the work inside that period, you may be charged for what has already been carried out.
10. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found to be unenforceable, the rest continues to apply.
Contact
IB-CREST LTD, trading as IB-CREST Cleaning Services — company number 17189532
Phone 07551 584710 or 07346 812576 · WhatsApp 07346 812576 · cleaninguk@ibcrestltd.co.uk